Shipping Policy

Effective Date: 20/07/2024

Thank you for choosing Simply Comfort. Below you will find important information regarding our shipping policies.

1. Shipping Methods

We offer the following shipping methods:

Tracked 48: Tracked 48 is a tracked delivery that arrives between 2-4 days through Royal Mail
Tracked 24: Tracked 24 is a tracked delivery that arrives between 1-2 days through Royal Mail

2. Shipping Costs

Shipping costs will automatically be calculated at checkout based on the shipping method selected, the delivery address, and the weight/dimensions of the item(s) ordered.

3. Processing Time

Orders are typically processed within 1-2 days of receipt. If you place an order on a weekend or holiday, your order will be processed the next business day.

4. Delivery Times

Delivery times vary based on your location and the shipping method selected. Generally, you can expect:

Tracked 48: 2-4 days within UK
Tracked 24: 1-2 day within UK

5. International Shipping

Currently, we do not offer international shipping.

6. Order Tracking

Once your order has shipped, you will receive an email confirmation with tracking information. You can use this information to track the status of your shipment.

7. Undeliverable Packages

In the event that a package cannot be delivered due to an incorrect address or any other reason, it will be returned to us. [Outline any policies regarding reshipping costs, refunds, etc.]

8. Lost or Stolen Packages

If your package is lost or stolen, please contact us at Simply_Comfort@outlook.com, and we will assist you in resolving the issue.

9. Delivery Issues

If you experience any issues with delivery (e.g., damaged goods, incorrect items), please contact us within 7 of receiving your order, and we will work to resolve the issue promptly.

10. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date.